Refund policy

1. Return Period

We offer a 30-day return policy.

You have the right to cancel your order within 30 days without giving any reason. The return period starts from the day on which you, or a third party appointed by you who is not the carrier, receive the goods.

This extended 30-day return period does not affect your statutory consumer rights.

2. Return Conditions

To be eligible for a return, the product should be unused, undamaged and returned in a condition suitable for resale, where reasonably possible in its original packaging.

You may inspect the product as you would in a shop. However, if the product has been handled more than necessary and this reduces its value, we may make a deduction from the refund.

3. How to Request a Return

To request a return, please contact us with a clear statement that you wish to cancel your order.

Email: office@vtravelshop.com

Please include your name, order number and the email address used for your order.

4. Returning the Goods

After notifying us that you wish to return your order, please send the goods back without undue delay and no later than 14 days after informing us of your cancellation.

Returns should be sent to:

V Travel
Scheitingerstrasse 15
8266 Steckborn
Switzerland

Please make sure the return is packaged securely. We recommend keeping your proof of postage until the return has been processed.

5. Return Shipping Costs

You are responsible for the direct cost of returning the goods, unless the product is faulty or we have agreed otherwise.

Unpaid or cash-on-delivery returns cannot be accepted.

6. Refunds

Once we have received and inspected the returned goods, we will refund the payments received from you, including the standard delivery cost where applicable. Additional delivery costs resulting from your choice of a delivery method other than our standard delivery method are not refundable.

We may withhold the refund until we have received the goods back or until you have provided proof that the goods have been returned, whichever is earlier.

Refunds will be made using the same payment method used for the original transaction, unless agreed otherwise.

7. Faulty or Damaged Products

If your product arrives faulty, damaged or incorrect, please contact us as soon as possible at office@vtravelshop.com with your order number and photos of the issue.

This return policy does not affect your statutory rights.